Frequently Asked Questions

Note: Your credit card statement may say our technology partner “MyStyle Custom Products”

    1. How long is processing and shipping?

      Processing Times: Disc golf discs: 2-5 business days. Innova Pulsars Ultimate Frisbees are 10-15 business days Other Ultimate Frisbees: 5-8 business days.

      Shipping Times: USA Shipping: 2-5 business days through UPS or USPS. International Shipping: 15-25 Business Days. In all cases, once your order ships, you will receive an automatic email with your tracking number.

      Delays Delays can be caused by a design being submitted in violation of our policies, such as copyrighted content, drugs, nudity, or even if very low resolution. If there is an issue with your design we will email you to resolve it. If you submit an order and it is flagged for any reason, it will be put on hold and delayed until resolved or cancelled.

    2. What color are your discs?

      We print on solid blank white discs for the best color results. Some models of Latitude 64 discs are slightly transparent, which does affect the color and makes the print duller in the shade and full color when seen with the sunlight showing thru, but for the most part the prints are very vivid on the white base material. All of our Ultimate Frisbees are more or less the same white plastic you’re used to, not “greyish” as the web template lighting & shading seems to overcompensate for in the graphic especially on Ultimate, making it look like grey plastic – it’s not, it’s white. If you pick a white background on your print, it will not match exactly the white of the disc as there may be minor tonal color differences between the two white colors.  If you leave the background blank, it will be white.  Please note for Ultimate Frisbees, we print your image on a white high quality adhesive vinyl that is applied a little smaller than the first ridge of the ultimate frisbee. The white of the printed adhesive vinyl will not match exactly the white of the ultimate frisbee disc as there may be minor tonal color differences between the two white colors. If there are pictures of colored discs with the original stamps, that’s just so that you can recognize the discs by how you may have seen them in the past, but ours will be white for customs.

    3. I need my disc by a certain date. What should I do?

      Please review our order processing times to get an idea of when the order will arrive based on your intended purchase date. Order processing times do not change as our products are custom made specifically for you once your order is submitted and the product/s take multiple days to produce. We cannot guarantee shipping delivery date as the shipping carrier may experience unexpected delays that are out of our control during the transport and delivery of your package.

      Please contact us via email with your order ID# & desired delivery date and we will check with our production team to see if it is feasible. If it is feasible, expedite fee and/or upgraded shipping charges may apply but we cannot guarantee shipping delivery date as the shipping carrier may experience unexpected delays that are out of our control during the transport and delivery of your package. In the case of refused delivery and/or returned packages due to failed delivery attempts, customer is responsible for applicable shipping costs incurred, in both directions, as a result of the refused and/or returned package; applicable expedite fees and/or upgraded shipping charges as well as product costs are non-refundable.

    4. Who makes the designs that are saved on your site?

      The discs saved on our site are USER GENERATED, meaning they were probably designed by someone like you. These designs are saved to our public gallery but they are NOT guaranteed to be good resolution or within our copyright rules and regulations – they may or may not be, depending on what the original author designed. We routinely review and remove user-generated content that is not within our copyright rules and regulations. If you are interested in purchasing a previously made disc from our site, make sure it is with-in copyright laws and that it is good quality resolution. You can always email us at contact@flydiscs.com if you are unsure. Please be aware that if you do purchase user generated disc/s, Fly Discs is not responsible for low resolution prints.

      We are unable to process designs/orders that are not within our copyright rules and regulations. If you purchase a design that is flagged for copyright issues, we will contact you to let you know and you can switch out your design for another design that does not have copyrighted content. If you choose not to switch out your design and prefer to cancel your order, you will be issued store credit for your order; store credit does not expire. Please review our return policy here.

    5. What is the diameter of the disc golf discs?

      All of our disc golf discs are the usual 8.5″ in diameter except for the Truth, Verdict, Claymore and Core which are 8.6″.

    6. Is my image high enough resolution? How will I know if my design will come out blurry?

      We recommend using images that are at least 1000px by 1000px for optimal resolution. If the preview on screen is blurry, it will almost definitely be blurry when printed. If the preview on screen is questionable or slightly blurry, it most likely will be blurry when printed. If your image is clear and not blurry at all on screen, it probably will be OK. If you are unsure, you can always email us your image or design and have our design team double check your image before you use it. To check the image yourself, zoom in on the image until it is the size that it will be on your product once printed. For example, if your image covers an entire disc, zoom in so the width of the image is about 8″. Once printed, your image resolution will look closer to that preview.

    7. Which discs print edge to edge and which have borders?

      Due to the curve of some discs, we add a 1/2 inch white margin to the edge. Flatter discs print edge to edge. Please note that all disc designs will start to fade as the disc’s shape begin to curve.

      The list is below:

      Drivers with 1/2 inch border:

      • -Misselin
      • -Defender
      • -Enforcer
      • -Trespass
      • -Ballista
      • -Bolt
      • -Knight
      • -Saint
      • -Scythe
      • -Sheriff
      • -XXX

      Drivers without border:

      • -Convict
      • -Stiletto

      Midranges with Border:

      • -Buzzz
      Midranges without Border:
      • -Verdict
      • -Evidence
      • -Justice
      • -Suspect

      Putters with Border:

      • -None

      Putters without Border:

      • -Judge
      • -Warden
      • -Gauntlet
      • -Pure
  1. What weights do the disc golf discs come in and how do I request a specific weight?

    All of our discs start at 170g+. If there is a specific weight you’d like, please enter it in the comments when you checkout and we’ll do our best to get it to you, but not all weights are available (for all custom discs).

  2. Are there discounts for bulk orders?

    Yes. For more information and pricing, please visit our bulk order page.

  3. I already created a design and now I want to edit it. Do I have to start over?

    No, you do not need to start over! Click the link to your design from your email. From that page click “Customize my design”. Your design will reload and you can edit any part of it. It will save as a new design when you are finished.

  4. Will I receive a tracking number?

    Yes. Once the order is ready to ship, we will assign a tracking number to you. Our system will automatically send the tracking number to your email.

  5. What is your return policy?

    Please review our return policy here.

  6. My question isn’t listed here. How do I contact you?

    If additional assistance is needed or you have a question about a product, please contact us at: contact@flydiscs.com. You can also give us a call at our toll free number 1-844-332-3111.