We want you to be 100% satisfied with your order. We are available every step of the way to ensure you get the best possible quality. Make sure that the design you submit or the design you choose is up to your own standards and expectations, as we cannot control the quality of the design you submit, but we are equipped to print at 300DPI if you can submit it. Most all camera photos, including phone pics on phones that came out in the last few years should be fine to use. We do not accept refunds for low resolution if you are the one who submitted the design or if you choose or customize another user’s design. The best way to ensure high quality is to submit high quality images yourself.
All of our discs are custom printed using your design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design. Although we print the exact design your approve, printed colors can look differently in person because of computer monitor color settings, printer calibration, and product ink saturation levels. Our customer service department and design team is available to review your design before your purchase.
During processing, shipping, and customs, occasionally products will be damaged. We do inspect each order before it ships out to you. As soon as your order is received, please inspect it for damages. You have 5 days from when the order was delivered to report any damage. If you do find any damage, please take a photo of the canvas and packaging and send it to firstname.lastname@example.org along with your order ID. We will gladly replace any damaged order. Otherwise, all custom sales are final.
If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue and accept on a case by case basis.
If your order is delayed due to any reason and not processed, we can cancel your order and issue you store credit for the amount paid. All refunds will be in the form of store credit, not via original payment method. Store credit does not expire.
All Refunds are in the form of store credit, not via original payment method. Store credit does not expire. All refunds will be less shipping, freight and handling costs incurred both directions. Refusal of Delivery: If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions. Incorrect Shipping Information: If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred.Edit